sagjili.com Privacy Policy

1Who We Are — Data Controller

The data controller responsible for personal information collected through sagjili.com is the operator of the sagjili.com Platform ("sagjili.com," "we," "our," "us"). sagjili.com operates within the PAGCOR regulatory framework and is subject to Philippine data protection law. For all privacy-related enquiries, players may contact our Data Protection Officer at [email protected].

2Scope of This Policy

This Policy applies to all personal data collected, processed, and stored by sagjili.com in connection with:

• Registration and maintenance of a sagjili.com Player Account;
• Deposits, withdrawals, and all financial transactions on the Platform;
• Participation in any game, promotion, bonus, or tournament offered by sagjili.com;
• Communications between the Player and sagjili.com's customer support team;
• Browsing and interaction with the sagjili.com website, including through mobile browsers;
• Responses to surveys, feedback requests, or promotional communications.

This Policy does not apply to third-party websites linked to or from sagjili.com, or to the privacy practices of game providers whose games are hosted on the Platform. Players should review the privacy policies of those third parties independently.

3Personal Data We Collect

sagjili.com collects the following categories of personal data:

4How We Collect Your Data

4.1 Directly from You

sagjili.com collects personal data directly from you when you: complete the registration form; submit KYC verification documents; initiate a deposit or withdrawal transaction; contact our support team via Live Chat, email, Messenger, or Viber; respond to a promotional survey or campaign; or set responsible gaming preferences in your Account settings.

4.2 Automatically Through Platform Use

When you access sagjili.com through a browser, our servers automatically collect certain technical data including your IP address, device identifiers, browser type and version, operating system, referring URL, pages visited, session duration, and clickstream data. This information is collected via server logs, cookies, and similar tracking technologies as described in Section 8.

4.3 From Third-Party Sources

sagjili.com may receive personal data about you from third parties including: identity verification service providers used to authenticate KYC documents; payment processors including GCash and PayMaya, who share transaction reference data; fraud prevention and anti-money laundering screening services; and game providers who supply game-level technical data for dispute resolution purposes.

5How We Use Your Personal Data

sagjili.com uses collected personal data for the following purposes:

• Account creation and management: To register, verify, and maintain your sagjili.com Player Account, including processing login authentication and securing session access.
• Identity and age verification: To confirm that you are at least 21 years of age and are the genuine owner of the account and associated payment methods, in compliance with PAGCOR regulations.
• Transaction processing: To execute deposits from GCash, PayMaya, BPI, BDO, and Metrobank, and to process withdrawal requests back to your registered payment methods.
• Legal and regulatory compliance: To fulfil sagjili.com's obligations under Philippine gaming law, the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements — including the retention of transaction records for mandated periods.
• Responsible gaming monitoring: To monitor gaming behaviour patterns for indicators of problem gambling and to apply player-requested deposit limits, session timers, and self-exclusion instructions.
• Fraud prevention and security: To detect and prevent unauthorised account access, duplicate account registration, bonus abuse, money laundering, and other prohibited activities.
• Customer support: To respond to enquiries, resolve disputes, investigate complaints, and provide account assistance through our 24/7 Tagalog-English support team.
• Personalisation and service improvement: To improve the Platform's user experience, customise game recommendations, and develop new features based on aggregated usage analytics.
• Marketing communications: To send you information about sagjili.com promotions, bonuses, and new game launches — only where you have provided consent and may be withdrawn at any time.

6Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, sagjili.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the Terms and Conditions agreed at registration — including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR requirements, AMLA obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service analytics — where these interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications — which you may withdraw at any time by contacting [email protected] or updating your Account communication preferences.

7Data Sharing & Disclosure

sagjili.com does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors — for transaction processing and verification.
• KYC and identity verification providers: Third-party services engaged to verify government-issued identification documents and conduct age verification.
• Game providers and software suppliers: For game dispute resolution and technical support — limited to the data necessary for the specific purpose.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies — where disclosure is required by law or regulatory direction.
• Fraud prevention and AML screening services: For anti-money laundering screening, sanctions checking, and fraud risk assessment.
• Technology and infrastructure providers: Cloud hosting providers, security services, and analytics platforms operating under contractual data processing agreements that restrict their use of your data.

8Cookies & Tracking Technologies

8.1 What We Use

sagjili.com uses cookies, web beacons, and similar tracking technologies to operate the Platform effectively and to improve your experience. The types of cookies we use include:

• Essential cookies: Required for core Platform functionality — including session authentication, login persistence, and security tokens. These cannot be disabled without preventing Platform access.
• Analytical cookies: Used to understand how players interact with the Platform — page visit frequency, session duration, navigation paths, and feature usage. Data is processed in aggregate and anonymised form where possible.
• Functional cookies: Used to remember your Platform preferences — including language settings, display preferences, and responsible gaming tool configurations.
• Security cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts.

8.2 Managing Cookies

You may configure your browser to block or delete non-essential cookies. Please note that disabling essential cookies will prevent you from logging into and using sagjili.com. Browser-level cookie controls are available in the settings menu of all major mobile and desktop browsers used by Filipino players, including Chrome for Android, Safari for iOS, and Firefox.

9Data Retention

sagjili.com retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for the minimum periods required by applicable Philippine law:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering law.
• Customer support communications: Retained for three (3) years from the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and log data: Retained for up to twelve (12) months, unless a longer retention period is required for an ongoing security investigation or legal proceeding.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year to demonstrate compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with industry-standard data destruction practices.

10Data Security

sagjili.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and sagjili.com servers;
• Encryption at rest for stored personal data and KYC documents;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Two-factor authentication requirements for internal system access by sagjili.com staff;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Incident response procedures providing for prompt notification to the National Privacy Commission and affected players in the event of a personal data breach.

Notwithstanding the above, no data transmission over the internet or storage system can be guaranteed as entirely secure. Players are reminded to maintain the security of their own Account credentials and to notify sagjili.com immediately if they suspect any unauthorised access to their Account.

11Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by sagjili.com:

• Right to be informed: The right to know whether sagjili.com holds personal data about you and how that data is used — as described in this Policy.
• Right of access: The right to obtain a copy of the personal data sagjili.com holds about you.
• Right to rectification: The right to correct inaccurate or incomplete personal data held about you. You may update basic account details directly through your Account settings; for KYC data corrections, please contact support.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected — subject to sagjili.com's legal retention obligations under PAGCOR and AMLA requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive a structured, commonly used copy of your personal data for transfer to another service provider, where technically feasible.
• Right to file a complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe sagjili.com has processed your data in violation of the Data Privacy Act.

To exercise any of the above rights, please submit a written request to [email protected]. sagjili.com will respond within thirty (30) calendar days of receiving a valid request, subject to identity verification requirements.

12Children & Underage Persons

sagjili.com does not knowingly collect personal data from persons under 21 years of age. The Platform is strictly restricted to adults who meet the PAGCOR-mandated minimum age of 21 years. If sagjili.com becomes aware that personal data has been collected from a person under 21, all associated data will be promptly deleted and the Account will be permanently closed. If you believe a minor has registered an Account on sagjili.com, please notify us immediately at [email protected].

13Cross-Border Data Transfers

sagjili.com may transfer your personal data to servers and service providers located outside the Philippines — including in Southeast Asia — for Platform hosting, game delivery, and technical support purposes. Any such cross-border transfer is conducted only where the recipient country offers an adequate level of data protection, or where appropriate contractual safeguards (such as standard data protection clauses) are in place to protect your personal data in accordance with Philippine law.

14Changes to This Privacy Policy

sagjili.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. Players will be notified of material changes via email to their registered address or via a notice on the Platform. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of sagjili.com following notification of a policy update constitutes acceptance of the revised Policy.

15Contact — Data Protection Officer

For all privacy-related questions, data subject rights requests, or to report a suspected data breach, please contact the sagjili.com Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 directly on sagjili.com
• Response time: Within 30 calendar days of a verified data subject request

Players may also lodge complaints directly with the Philippine National Privacy Commission (NPC) at privacy.gov.ph if they believe their data privacy rights have been violated.